Personal Grievances

An employment relationship is built on trust and confidence. When an employer undermines this trust and confidence through lack of action or ineffective action, employees are entitled to legal relief. This guide addresses how an employer should respond when an employee has raised a personal grievance claim with them.

This guide addresses how an employer should respond when an employee has raised a personal grievance claim with them.

The guide is split into 8 key sections:

• Consider getting advice early
• Write a preliminary response
• Write a letter that substantively responds to the grievance raised
• Hold a ‘without prejudice’ meeting
• Mediation
• Make or respond to an offer of settlement
• Employment Relations Authority
• Learn from your mistakes